Latest News

Press releases

Welcome to our news page, here you will find our most recent press releases. Please visit our Media enquiries page if you would like to contact us about any media related matters.

Back to the list

Success of money advice service

Our Money Advisor only started with us a few months ago but Noor has already made a difference to over 120 customers.

To date he:

  • has helped our customers claim over £20,000 in backdated housing benefit and over £6,000 in other benefits, with one customer being awarded a housing benefit backdate of over £1,800
  • has helped challenge overpayment of housing benefit decisions with one customer having a £1,500 overpayment decision reversed
  • has advised customers and helped them increase their income from benefits which altogether over the next year will come to a total of £140,000.

Noor tells us about one of the cases he has been working on:

“One customer was starting a new business and did not realise that they were able to claim Working Tax Credits. They had received advice that would also have delayed their payments being made. I was able to give them some good advice and encouraged them to increase their hours from 24 to 30 a week. This allowed them to receive a higher rate of Working Tax Credits and increase their income even more.”

Our Money Advisor has also helped:

  • customers who are terminally ill
  • customers who have mental health problems and have been too ill to claim
  • where customers have recently experienced the death of a partner and now need to claim benefits
  • new customers look at budgeting and if they can afford to take on a tenancy.

If you are an Aldwyck customer and think that you would benefit from the help of our Money Advisor please call Customer Services on 0300 500 6262 or email info@aldwyck.co.uk.

Social media icons

Twitter icon Linkedin iconYoutube icon

 

Associated Business icons

Connect Property Services logo Lea valley homes logo Help to Buy logo  Customer Service Excellence accreditation logo
Investors in people link    business for neighbourhoods Positive about disabled people logo