Our Money Advisor only started with us a few months ago but Noor has already made a difference to over 120 customers.
To date he:
has helped our customers claim over £20,000 in backdated housing benefit and over £6,000 in other benefits, with one customer being awarded a housing benefit backdate of over £1,800
has helped challenge overpayment of housing benefit decisions with one customer having a £1,500 overpayment decision reversed
has advised customers and helped them increase their income from benefits which altogether over the next year will come to a total of £140,000.
Noor tells us about one of the cases he has been working on:
“One customer was starting a new business and did not realise that they were able to claim Working Tax Credits. They had received advice that would also have delayed their payments being made. I was able to give them some good advice and encouraged them to increase their hours from 24 to 30 a week. This allowed them to receive a higher rate of Working Tax Credits and increase their income even more.”
Our Money Advisor has also helped:
customers who are terminally ill
customers who have mental health problems and have been too ill to claim
where customers have recently experienced the death of a partner and now need to claim benefits
new customers look at budgeting and if they can afford to take on a tenancy.
If you are an Aldwyck customer and think that you would benefit from the help of our Money Advisor please call Customer Services on 0300 500 6262 or email firstname.lastname@example.org.