Universal Credit is the Government’s new single payment that replaces the below benefits:
- Child Tax Credit
- Working Tax Credit
- Housing Benefit
- Income-based Jobseeker’s Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
- Income Support
Please see our Universal Credit Customer Information.
How to claim Universal Credit
Universal Credit is paid in arrears every month into your bank account; this means that you will get one single monthly payment for your household.
Any help you receive with your rent will be included in the payment and it is your responsibility to pay your rent to us on time.
Universal Credit has been introduced in stages across UK and is now available to all single jobseekers in Great Britain, couples and families in some jobcentre areas. In May of this year, it was rolled out to our Bedford customers.
Universal Credit “full service” is where an applicant makes a new benefit claim or an existing customer has a change of circumstances irrespective of their household size.
Please see when Universal Credit full service will be rolled out in your area Universal Credit roll out diary 2017-18.
Please note - This video shows the service as of June 2017.
To open a bank account where Universal Credit will be paid monthly
To pay your rent directly to us, the best way to do this is to set up a direct debit
To apply and manage your Universal Credit online
To find out how to prepare for your Universal Credit interview
To check out Universal Credit - Universal Credit FAQ