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Thank you for bearing with us during our system upgrade

Thank you for bearing with us during our system upgrade


As you may be aware, we’ve recently invested in new systems to improve the service we offer, to provide better value for money and to give us a stronger foundation for our future.


We’re pleased to report that the switchover to these new systems went well, and all our teams received comprehensive training and support.


As with all new systems and technology, we have experienced some teething issues. We’d like to reassure you that we’ve been working hard behind the scenes to iron these out, and thank you for your patience and for bearing with us.


The new systems give us quicker and more comprehensive access to information about our customers, partners and stakeholders, both from our offices and when we’re working in our communities.


Your information remains safe and secure


As always, the information we hold about customers, in both our new and existing systems, is stored and handled securely and complies with data protection law. For more on this, please read our Privacy Notice.