Hertfordshire Floating Support Service

About  Aldwyck

Aldwyck is a not-for-profit social housing provider (housing association) delivering affordable homes to rent or buy and providing supported housing and care services to our customers in communities across the southeast and east of England.

We provide homes and management services for over 20,000 people, from rented and part-owned homes to properties for outright sale.

We offer specialist support and accommodation for vulnerable people, such as people with mental illness, learning disabilities, young people, people with disabilities and the elderly.

Our aim

Is to provide short-term housing related support to vulnerable people who need assistance to maintain their tenancy or live independently.

Floating Support Service

Our Floating Support Service provides a holistic package of support to vulnerable people to enable them to maintain their tenancy and independence. The service offers flexible, short- term housing support to people for a maximum of two years.

A Floating Support Worker will provide support tailored to individual needs. This could include helping them to:

  • Manage their home
  • Manage their money
  • Stay safe and be secure in their home
  • Manage their health and lifestyle
  • Go to work or college
  • Enjoy their spare time
  • Achieve their life choices
  • Liaise with agencies

Floating Support Service

Working in partnership with other support agencies, Floating Support Workers will make regular visits to service users with the intention of providing a range of support tailored to individual needs.

Applications to the service are assessed for suitability by Aldwyck’s supported housing staff. All applicants are assessed according to the “Eligibility Criteria”.

Who is eligible to apply?

  • Residents of Hertfordshire who are aged 18 years or over with a mental illness.

They must also be willing to:

  • Undergo a needs and risk assessment
  • Undertake a support programme

To download a form please visit: www.aldwyck.co.uk/supported-housing


Referrals for the Floating Support Service will be accepted by means of a self referral or a referral from:

  • Social Services
  • Health Care Services
  • NHS Primary Care Trust
  • Housing departments
  • Citizens Advice Bureau
  • Voluntary agencies
  • Registered Social Landlords
  • Other agencies and organisations

Equality and Diversity

Aldwyck Housing Group aims to treat everyone fairly and equally. We also aim to recognise the diverse and individual natures of our tenants and service users.

We seek to make sure your rights are not affected or ignored because of your:

  • Age
  • Disability
  • Race
  • Gender
  • Religion or beliefs
  • Sexual orientation
  • Social background

Where is the service delivered?

The Supported Housing team offer the floating support service in St Albans, Welwyn Garden City, North Herts, Watford and Three Rivers.

Those wishing to apply for the service or who would like to refer someone else to the service, should contact:

The Supported Housing team

Aldwyck Housing Group

6 Houghton Hall Business Park

Porz Avenue

Houghton Regis



Telephone: 01582 869320