Work with us

Work with us


We want to provide great customer service, build and maintain high quality homes and be efficient and deliver value for money in all that we do.

Everyone plays a part in delivering that ambition and is a part of our success. Whether you’re developing new housing, supporting residents or providing expert advice, you’ll be working as part of a team dedicated to providing excellent homes and services.

We’re proud of our highly motivated teams, who work hard to make a difference to our customers and communities. In return we provide a friendly and supportive working environment and fantastic employee benefits.


What are we looking for?


We're always looking for people from a wide range of backgrounds to best reflect our customers and bring fresh thinking to our teams and sector. Are you:

  • Enthusiastic and committed?
  • Happy working in a team yet able to use your initiative?
  • Able to manage a varied workload?
  • Able to empathise with customers, understand their needs and treat them with respect?
  • Flexible and adaptable?

If this sounds like you, then we would love to hear from you.


Help and support

If you would like to speak to us about the practicalities of working with us, specifically around accessibility and support, please contact the recruitment team.


Current vacancies                         Sign up for job alerts                        Join our Talent Bank




What it's like to work here

To provide our high standards of customer service we need dedicated and committed people. We know our success depends on skilled and enthusiastic employees, so we do all we can to support them.

Our workforce is extremely diverse and we pride ourselves on recognising and respecting that diversity. We encourage a culture of opportunity and learning where everyone can fulfil their potential.  

But don’t take our word for it. Read what our colleagues have to say:


Kirsty Pepper


Kirsty's story

I joined the business in May 2018 as Executive Director of Housing and Customer Services.

My role involves ensuring we deliver high quality customer-focused housing services. My working day normally involves various meetings discussing all sorts of things, such as our vision for the future, financial management, project progress and service improvements. I also meet with key stakeholders, building relationships and looking for different opportunities to improve our business and services.

The teams in my directorate are really diverse; which isn’t surprising given the range of services we provide. Our teams know delivering value for money is key and are always thinking of ways to deliver our services in more efficient and effective ways.

Due to the nature of our work we have to take a flexible approach; which is reflected in the management style throughout the directorate. We want everyone to have a good work-life balance – this is the best way to maintaining our mental and physical wellbeing and in turn improves performance.

I think the biggest positive about working here is the can-do approach of so many across the organisation. There’s a real desire to improve and make a difference.

I’m not sure there’s a specific ‘path’ to take to doing a role like mine. I started out as a Housing Officer but there are plenty of people doing a similar role to me who have taken very different career paths.

If you’re ambitious and want to progress then a key skill is to be reflective; know what you’re good at and where you need to develop. Open yourself up to feedback so you can develop further. Keep practicing the things you’re good at and put yourself in challenging situations that really stretch your ability. Don’t be afraid to try something new or different.

Steve Webb



Steve's story

I’ve been with the business since May 2014 and have the privilege of leading the Information Technology (IT) Team. We’re responsible for the support and delivery of all IT-related equipment and applications. I like to get out of the office to visit our schemes and attend seminars to increase our knowledge of the latest technology and security thinking. This helps us select the best tools for our users to deliver their job in the easiest, flexible and most secure way.

I have an open management style, giving the team a chance to grow within their own areas and feel empowered to make decisions. At the same time, it’s important to be supportive and offering advice and guidance when it’s needed.

I love my job and there are three main positives for me. Firstly, the work life balance I have with my role. The second would be the empowerment I feel in my role and with wider aspects of the organisation. The third (of many more positive things) is the support I receive from my manager and our Chief Executive. This helps my team feel valued and know they’re achieving great things for the business.

If you want to get into a role like mine I would say to focus on what you want to achieve and work your way to it. From school I knew I wanted to work with computers. From that point I did everything I could to make that happen - from taking a typing course at school to attending day release courses while working. Being flexible in the roles I’ve had within IT departments has also helped. Focus on what you want to do and believe it will happen.


Karlene O'ConnorKarlene's story

I’ve been with the business since November 2015 and work as an Equity Loan Co-ordinator on the Help to Buy team.

My role involves assessing the sustainability of each equity loan application and liaising with various stakeholders including applicants, developers and solicitors. I also provide advice and assistance to the public and stakeholders on all Help to Buy Products.

My team is wonderful, I can’t fault them. We are a team of 17 and ensure we still socialise with each other and keep team morale up while we work. It’s important that members of the team feel supported and we offer to help each other where we can.

I pride myself in being part of an organisation whose aim is to deliver great customer service to both its internal and external customers. The work culture is very good and I work with some amazing people.



Nazia Akhtar


Nazia's story

I’ve been with the business since November 2011 and currently work as a Lettings Officer. We’re a team of five, there are four other Letting Officers and one manager. The day job mainly involves working with customers giving notice on their homes. We also work closely with local councils and their advertising systems so we can re-let the property as quickly as possible. I carry out viewings and sign up tenants so interaction with customers is an important part of the role.

We’re a close team and very supportive of each other.  If a colleague needs help with viewings or sign ups we all pitch in as we work to very tight deadlines. 

To get into a role like this I would recommend getting as much work experience as possible so you can really get a feel for the job. Just go for it!





Leon's story 

I’ve been with the business since October 2008 and work as a Voids Supervisor. I have responsibility for 10 multi-skilled operatives and two void inspectors.

My role is to ensure that our properties are made available for new customers as soon as possible, making sure each property meets our standards.

I’ve been fortunate to have progressed my career within the business since I joined in 2008. I’ve been a Technical Services Advisor, Rent Officer, a Voids and Allocations Officer and now, my current role.

The work environment here is very supportive. I’ll always be grateful for the help and support I received when my grandmother passed away. I'm also thankful to the business for allowing me to adjust my working hours so that I could work part time at the Queensbury Academy in Dunstable.

To get into a role like this you need to be a people person, a problem solver, organised and thorough, and an effective communicator.



Hafi Rahman

Hafi's story

I’ve been with the business since June 2013 and work as a Youth and Antisocial Behaviour Officer. I work in Community Involvement and this means I work in the community with young people, volunteers and parents. I help make a difference for our customers by creating projects that are based on the needs of their community. This can involve setting up youth clubs, culture projects, summer projects, sports-based projects, healthy eating initiatives and targeted projects like tackling antisocial behaviour.

Something else we get involved in is detach work. This is street based delivery work where I go and speak directly to the young people who are causing a nuisance within their communities. I then arrange activities they can get involved in like outdoor football or events like barbeques. 

The Community Involvement Team is a brilliant team. We must be flexible and this can mean working in the evenings or at weekends as that’s what works best for our communities. The best projects come from working with the young people and the community when they are involved from the start.

It’s a real privilege working in this role as you get to see the difference you’re making every day in the community. Getting projects started can be hard work but the rewards are massive. I would love more staff from other departments to work in the community with us as this would bring different skills. If you want to make a real difference and see real impact, working in community involvement will give you that.

Christine Conway



Christine's story

I’ve been with the business since December 2006 and I currently work on reception. We’re a small team and I work part-time which gives me the work life balance that I want.

Working on reception, no two days are the same! We’re the first people customers and colleagues see so you need to be calm, approachable and enjoy meeting people if you want a job like this. Some of my responsibilities include meeting and greeting, placing stationery orders, creating visitor and staff badges, dealing with incoming and outgoing post and deliveries, and much more!

The biggest positives about the business for me personally are the friendly people and the flexibility within my role.

What can we offer you?

Member of staff


Knowing that you’re making a difference to our customer’s lives is rewarding, but our roles offer much more than that. We’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.


The benefits we offer include (but are not limited to) the following:

  • Discretionary individual performance and company performance-related yearly bonuses
  • Contributory pension scheme
  • Opportunities for development and professional training
  • Discretionary professional memberships paid (where relevant to your job role)
  • Competitive paid annual leave plus bank holidays
  • Charity fundraising events and the opportunity to support and take part in our community involvement projects
  • Access to a huge range of discounts at high street stores, restaurants, cinema tickets, holidays and more
  • Monthly health and wellbeing activities and workshops


Our employees also enjoy these great additional on-site perks at our Houghton Hall offices:

  • Free parking
  • Staff dining, prayer and shower facilities
  • Free tea and coffee, fridges to store your lunch, toasters and microwaves

There's also an annual off-site conference, where our people come together to celebrate successes and generally have a good time!


If you have any questions about the benefits we offer then please contact us.

The Academy – Your home for learning

Learning event


We want everyone to give their very best, to continue to learn and develop, and to flourish in their career with us.

The Academy is at the heart of our learning. Our investment in your personal development and training begins as soon as you start work with us, and continues throughout your career. Our employees can benefit from a wide range of opportunities, including:

  • A full range of training, development, health, and wellbeing workshops
  • Corporate induction
  • Health and safety awareness
  • Talent development
  • Leadership and management development
  • Innovation labs
  • Professional qualifications

We pride ourselves on ensuring that our culture and our people support learning and development in all that we do. We’d love for you to be part of the journey.
Interested? See all of our current vacancies and apply online today.


Young apprentice


We offer excellent apprenticeship opportunities to all kinds of people. Whether you’re new to the world of work or want a fresh challenge, we could have just what you’re looking for.

We have a vast and varied workforce with specialisms that range from housing services, to maintenance, admin, customer service... and that’s just to name a few. We’re always looking for bright, talented individuals to join our business and become part of the team.

By learning on the job you’ll be able to explore new possibilities and shape your career the way you want to. You’ll be able to develop your skills, grow in confidence and get your career off to a fantastic start with us.

If want to do a great job, develop yourself and make a difference to our customers, we think an apprenticeship will be perfect for you.


What opportunities are there?


Whether you’re looking for an apprenticeship or coming to the end of one and looking for employment, take a look at our current job vacancies.

Work experience

EY Foundation participants


We’re committed to offering flexible opportunities for people to learn new skills and experience working in the housing sector.

Work experience placements offer a great opportunity for you to understand what skills are required in different types of places and jobs. It’s also a great way of getting an up to date reference to include on your CV that will help you get into paid employment.


An opportunity for personal development


We value our work placements as more than just an opportunity to gain knowledge and experience, but also a possibility for personal development. Placements can expect to see improvements in motivation, self- confidence and interpersonal skills as well as development of practical skills.


Register your interest


If you’d like to find out more about a work experience placement, please get in touch with us and let us know:

  • what sort of placement you are looking for
  • your preferred dates and locations
  • if you have an interest in any particular business area

Due to the volume of enquiries we receive, we can't always guarantee a placement. Please note short work experience placements with us are unpaid.


Our partnership with EY Foundation’s ‘Our Future’


In partnership with EY Foundation's ‘Our Future’ employability and work experience programme, we welcomed nine 16 to 17-year-olds into the business in 2018. The scheme connects employers looking for local talent with young people from diverse backgrounds who face major barriers to entering the work place.

Watch our video to discover how these young people benefited from their work experience placements. For further information about the programme, email


    Twitter       LinkedIn     Glassdoor