Service Standards

We held a number of outdoor events at our schemes and estates in July and August 2011, residents were asked to choose the  "top ten" most important standards to them. These standards will allow residents to judge if we are providing the standard of service that people really want.

 The top ten, in no particular order, are:

We will:

  • Treat you fairly and respectfully
  • Acknowledge receipt of a report of ASB within one working day and will arrange to interview the complainant within three working days in the case of threatened or actual violence including race/hate crime
  • Acknowledge receipt of the report of ASB within three working days and arrange an interview within six working days in standard cases
  • Provide and fund minor adaptations, (up to a value of £250), based on your own assessment of what you need. i.e. grab rails etc
  • Tell you when you report a repair what priority it will get and the target time for it being done
  • Carry out emergency repairs within 24 hours
  • Carry out urgent repairs within 5 working days
  • Inspect estates every three months and publish the date in advance


Our staff will:

  • Be polite and behave in a professional manner


When we visit you we will: 

  •  Arrange to visit on a date and time that suits both you and us