We're introducing new systems to give you better customer service

We’re investing in new systems to improve the service we offer, to provide better value for money and to give us a stronger foundation for our future.

The new systems give us quicker and more comprehensive access to information about our customers, partners and stakeholders, both from our offices and when we’re working in our communities.

How to contact us

On Monday 3 December, we’ll be starting to use these new systems. To allow us to make a seamless switch over, our housing management and repairs systems will be unavailable on Friday 30 November. On this day, our out of hours service will be available for any emergencies – please call 0300 500 6262.

If you need to get in touch with us for anything that’s not urgent, please call us from Monday 3 December, or drop us an email anytime on info@aldwyck.co.uk and we’ll get back to you.

Please bear with us

As with all new systems and technology, they do take a little time to get used to. Our teams have received comprehensive training but please do bear with us in the next few weeks should things take just a little longer when we’re looking up information and answering your queries. Thank you in advance for your patience.

Your information remains safe and secure

As always, the information we hold about customers, in both our new and existing systems, is stored and handled securely and complies with data protection law. For more on this, please read our Privacy Notice.