1. Working for us

  2. My home

    1. I own my home
      1. Welcome to your new home
      2. Home Owners information
        1. Leaseholders ground rent and service charges
        2. Shared Ownership rent and service charges
        3. Home Ownership planned works
        4. Home ownership repairs and maintenance
        5. Welcome to Home Ownership
      3. Your lease
      4. Ground rent and service charges
      5. Be safe in your home
        1. Gas safety
        2. Asbestos
      6. Reporting antisocial behaviour or hate crime
      7. Looking to move?
      8. Contacts
    2. I rent my home
      1. Welcome to your new home
      2. Information for Leaseholders
      3. Rent and service charge review
      4. Repairs
        1. Window repairs
        2. Bathroom repairs
        3. Kitchen repairs
        4. External door repairs
        5. Damp and condensation
        6. Repairs and maintenance
      5. Affordable tenancies
      6. Rent Deposit Guarantee Scheme
      7. Improving your home
      8. Keeping a pet
      9. Paying rent, service charges and ground rent
        1. Pay by direct debit to enter our prize draw
        2. How it is calculated
        3. Make a payment
        4. Difficulty paying
      10. Responsibility for repairs and maintenance
        1. Estates services
        2. Planned maintenance
      11. Be safe in your home
        1. Asbestos
        2. Gas safety
      12. Reporting antisocial behaviour or hate crime
      13. Looking to move?
    3. Getting Involved
  3. Who we are

    1. Our mission, aims and values
    2. Our history
    3. Our team
    4. Investor relations
    5. Our services
      1. Connect Property Services
      2. Rooms for hire
    6. Our publications
      1. Customer publications
      2. Customer Annual Reviews
    7. What you can expect from us
    8. Procurement and suppliers
      1. Terms and Conditions - purchase of Goods and Services
    9. Modern Slavery and Human Trafficking Statement
    10. Our Gender Pay Report
  4. Supporting you

    1. Money and benefit advice
      1. Income Maximisation Advisers
      2. Welfare Reform
        1. Universal Credit
        2. Benefit Cap
        3. Bedroom Tax
      3. Other sources of information
    2. Help with your energy bills
    3. My home energy
    4. My home contents insurance
    5. Safeguarding
    6. Antisocial behaviour
    7. Fire safety
      1. Fire safety evacuate
      2. Fire safety stay put
    8. Hertfordshire Floating Support Service
    9. Physical disability adaptations
    10. Equality and Diversity
    11. Useful links
  5. Press office

    1. Latest news
  6. Finding a home

    1. I want to buy my home
      1. Help to Buy
      2. Right to buy
      3. Lea Valley Homes
      4. Retirement services
      5. Housing services for older people
    2. I want to rent my home
      1. How to apply for housing
      2. Mutual exchange
      3. New home standards
      4. Moving in
        1. Your monthly assured shorthold tenancy
        2. Your starter tenancy
        3. Your assured tenancy
      5. Housing services for younger people
        1. Frequently asked questions
      6. Student accommodation
      7. Supported Housing
        1. Current vacancies in supported housing
        2. Floating support
  7. Getting in touch

    1. Need a repair?
    2. Complaints
    3. Compliments and suggestions